CUSTOMER SERVICE

Payments methods

Payments may be made on the www.blundstone.it website by advance transfer of funds, PayPal and credit or debit card issued by:
Visa/Visa Electron
Mastercard/Maestro
Other payment methods, which may differ in different countries.

Every purchase takes place in perfect security thanks to use of the most advanced e-commerce technologies and encoding systems (SSL) for protecting your personal data and credit card information against unauthorised access.

When you place an order, your credit card data will be sent to Adyen and protected against unauthorised access by SSL ('Secure Socket Layer') encrypted data transfer, rendering the data inaccessible to third parties.

When you have completed your order, you will receive a confirmation e-mail containing your Order Number and a summary of your purchase. You will be able to check the status of your order at any time in the appropriate section of your profile.

Cookie Policy

In accordance with the provisions and guidelines of the Data Protection Authority (hereinafter, the "GUARANTOR"), laying down the identification of simplified procedures for the information and the acquisition of consent for the use of cookies (hereinafter, the "COOKIE PROVISION"),  W.P. lavori in corso with registered office in, con sede legale in Via dell’Arcoveggio 59/5,  40129 Bologna, Italia tax code and VAT number 02370420370 and registration number in the Companies’ Register of BO006-34351, ("COMPANY") , as owner of the Site, intends to inform the user of the following.   Pursuant to art. 13 of EU Regulation 2016/679 of 27 April 2016 concerning the protection of individuals with regard to the processing of personal data (hereinafter, the "Regulation"), this Policy will explain how these data are collected, for what purposes and what are your rights. This document is an integral part of the information on the processing of personal data, available at the following link: The website  https://www.blundstone.it/en (hereinafter the "SITE") uses cookies in order to improve your browsing experience.    
WHAT ARE COOKIES?  
Cookies are small text files that the sites visited by the user send directly to their terminal (usually the browser), where they are stored before being re-transmitted to the same sites at the next visit by the same user (so-called first-party cookies). While browsing a site, the user can also receive cookies from different sites or web servers on their terminal (so-called third-party cookies); this happens because on the visited website there may be elements such as, for example, images, maps, sounds, specific links to web pages of other domains that reside on servers other than the one on which the requested page is located. In other words, they are cookies that are set by a website other than the one you are currently visiting. Cookies may have a duration limited to a single browsing session on the browser (so-called session cookies), and in this case they are automatically deactivated when the user closes the browser; or they may have a predetermined expiry date and, in this case, they will remain stored and active on your hard disk until that expiration date, continuing to collect information during different browsing sessions on the browser (so-called permanent cookies). Cookies are used for various functions. Some are necessary to allow you to browse the Site and take advantage of its functions (so-called technical cookies). Others are used to obtain statistical information, in aggregate or not, on the number of users who access the Site and how the Site is used (so-called monitoring or analytics cookies). Finally, others are used to trace your consumer profile and display advertisements on the Site that may be of interest to you, as they are consistent with your tastes and consumption habits (so-called profiling cookies). To learn more about these different categories of cookies, continue reading this information. Find out how they work and what they are for, and freely choose whether to consent to their use or prevent it.    
FIRST PARTY COOKIES
The Site uses the following types of first-party technical cookies, for whose installation no consent is required by the user but for which WP Lavori in Corso is obliged to provide adequate information:   (a) Navigation or session cookies: essential to allow the user to move normally within our Site and to properly use the related services; not being stored on the user's computer, they disappear when the browser is closed;   (b) "Functionality cookies: solely aimed at improving and speeding up navigation on the Site, by storing certain choices made by the user (such as language preferences).      These are therefore tools used by WP Lavori in Corso to ensure, among other things, efficient navigation, session stability, persistence of the login throughout the session and the country of navigation selected. They are also used to save the choices made by the user relating to the display of certain elements of the page, such as information and communication banners. Pursuant to the regulations in force, the use of technical cookies and the carrying out of the processing related to them does not require the prior consent by the user. In any case, the possibility remains for the latter to prevent the installation of technical cookies at any time through the settings of their browser, in the knowledge that such a choice could complicate, slow down and sometimes block navigation on the Site.   WP Lavori in Corso acts as data controller exclusively with reference to the first party cookies installed on the Site.    
THIRD PARTY COOKIES
It is possible that while a user is browsing our Site, some cookies may be stored on their device that are not directly controlled and managed by WP Lavori in Corso This happens, for example, when the user visits a page that includes the contents of a third party website. In this regard, it should be noted that WP Lavori in Corso has no role in the processing of data deriving from this type of cookies, being, in this case, a simple technical intermediary. Third-party profiling cookies are used to display personalised advertisements on the Site and on other websites and their operation is based on the browsing activities of each user. This type of cookies could also be used by third parties to show their products and services on the Site. The Site also uses some types of third-party analytical cookies through which the following information is collected, by way of example but not limited to: (a) number of visitors, page views and navigation within the Site; (b) effectiveness of acquisition campaigns based on the source of web traffic; (c) details on products displayed and possibly downloaded on the Site.   These cookies, as well as the purposes for which they are used outside the Site, fall under the direct and exclusive responsibility of the third party who installs them on the user's terminal and are used to show the user advertisements in line with their interests (this is the case of third-party cookies for profiling / retargeting). If users do not wish to receive third-party cookies on their terminal equipment, they may at any time, via the links below, or via the selection/deselection options in the "Customise" area of the cookie banner (accessible at any time via the "Modify your consent" button below) exclude their receipt.   The following table shows all the cookies present on the Site, with the evidence of their specific characteristics and, in the case of third-party cookies, links to the respective privacy policies so that you can consciously decide whether to consent to their use and which cookies block or delete, if any.

COOKIE MANAGEMENT AND CONSENT  
On your first visit to the Site, you may (i) accept all cookies by clicking on the "Accept All" button; (ii) give no consent and continue with the default settings, which only include the use of technical cookies necessary for the operation of the Site, by clicking on the "Close and Continue (necessary only)" button or (iii) select in a granular manner only certain purposes or third parties, by clicking on "Customise", interacting with the cookie banner that is shown on your first visit.   In any other case and at each subsequent visit to the Site, by clicking on the "Cookie Policy" link at the bottom of the Site's homepage and on the "Change your consent | Withdraw your consent" button preceding the cookie table, the user will be able to deny or review consent to the installation of unnecessary cookies.   However, as most browsers are programmed to accept cookies automatically, you may choose not to receive them by accessing your browser settings and disabling their use, following the procedures described at the following links:  
Internet Explorer:   http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookies
Mozilla Firefox:   https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie
Google Chrome:   https://support.google.com/accounts/answer/61416?hl=it  
Safari: https://support.apple.com/it-it/HT201265  
Opera: http://help.opera.com/Windows/10.00/it/cookies.html  

For more information on cookies, you can connect to the website www.youronlinechoices.com (limited to the services registered by this platform), to obtain information on how to delete or manage cookies based on the browser used and how to set the preferences for the use of those of third parts.  www.youronlinechoices.eu/it/ Your Online Choices is an Internet site managed by the non-profit association European Interactive Digital Advertising Alliance (EDAA), the Italian version of which can be reached at  www.youronlinechoices.eu/it/ , which provides information on behavioural advertising based on profiling cookies ( http://www.youronlinechoices.com/it/a-proposito ) and allows Internet users to easily oppose (opt-out) the installation of the main profiling cookies installed by advertisers and used on Internet sites ( http://www.youronlinechoices.com/it/le-tue-scelte ). Before using this tool, we advise you to carefully read the general conditions of service of the Your Online Choices website ( http://www.youronlinechoices.com/it/condizioni-generali-di-servizio ), frequently asked questions (FAQ) ( http://www.youronlinechoices.com/it/faqs ) and the user guide ( http://www.youronlinechoices.com/it/help ). Consciously use Your Online Choices. In fact, if it is true that Your Online Choices brings together many of the most important companies in the advertising world that use cookies, some of the third parties that install cookies through the Site may not have joined Your Online Choices. Therefore, the use of Your Online Choices does not guarantee that you will receive third-party cookies by browsing the Site. Also remember that by deleting all cookies from your browser, even the technical cookies issued by Your Online Choices to remember your choices could be deleted, making third-party cookies active again. To disable analytical cookies and to prevent Google Analytics from collecting data about your browsing, you can download the browser add-on component for disabling Google Analytics: https://tools.google.com/dlpage/gaoptout. We will retain user preferences about cookies thanks to a special technical cookie with the characteristics specified in the table above.      
METHODS OF PROCESSING AND TIME OF DATA RETENTION
As highlighted in the premise of this statement, WP Lavori in Corso collects and processes some of your personal data through the cookies it conveys directly on the Site (first-party cookies). WP Lavori in Corso acts as data controller, in accordance with the provisions of the Regulation. WP Lavori in Corso will process your data only with electronic tools, in a totally automated way and without human intermediation. Therefore, the employees and collaborators of WP Lavori in Corso will never access the content of your personal data obtained through cookies, which means that they will never be able to access and / or have direct personal identification information (IPI). Some of the employees and collaborators of WP Lavori in Corso, appointed by us as data processors, may carry out maintenance interventions on the computer systems that host your data, without being able to access their actual content. Personal data may be stored on servers managed by third parties (e.g. computer systems suppliers) or may be managed by individuals specializing in online advertising, acting as external data processors on the basis of a specific appointment in writing by the Company. WP Lavori in Corso informs you that, in compliance with the conditions and guarantees established by the Regulation, your data may be transferred to countries not belonging to the European Economic Area, which may not offer a level of privacy and personal data protection comparable to that guaranteed by the Italian and European laws on privacy, but as data controller WP Lavori in Corso will take the security of the data into consideration, therefore it will proceed in the management of such transfers with all due precautions and guarantees. Your personal data will not be communicated to third-party data controllers nor will they be disclosed. The personal data of the Site users will be stored for the time strictly necessary to carry out the primary purposes described in this statement, or in any case for the time necessary to protect the rights and interests of both Users and WP Lavori in Corso.    
YOUR RIGHTS
To exercise your rights, or obtain any further information or clarification in connection with this Cookie Policy, please contact WP Lavori in Corso in the following ways: By sending a registered letter to the registered office Via dell’Arcoveggio 59/5,  40129 Bologna, Italia;   Pursuant to the Regulation, WP Lavori in Corso informs that Users have the right to be informed about (i) the origin of personal data; (ii) the purposes and methods of processing; (iii) the logic applied in the case of processing carried out with the aid of electronic tools; (iv) the identification data concerning the data controller and data processors; (v) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as managers or agents.   In addition, users have the right to obtain: (a) access, updating, rectification or, where interested, integration of the data; (b) the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; (c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the event that such compliance proves impossible or involves a manifestly disproportionate use of resources with respect to the protected right.   Moreover users can withdraw consent at any time, (a) if the treatment is based on their consent; (b) (where applicable) the right to data portability (right to receive all personal data concerning them in a structured, commonly used and self-readable format), the right to restrict the processing of personal data and the right to cancellation ("Right to Oblivion"); (c) the right to oppose: in whole or in part, for legitimate reasons to the processing of personal data, even if pertinent for collection purposes; in whole or in part, to the processing of personal data for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication. (d) If they believe that the treatment which concerns them violates the regulation, the right to complain to a supervisory authority (in the Member State where they usually reside, in the one where they work or in the one where the alleged violation occurred). The Italian supervisory authority is the Data Protection Authority (Garante per la protezione dei dati personali), with headquarters in Piazza Venezia 11 - 00187 Rome.  (http://www.garanteprivacy.it/).   (AZIENDA) is not responsible for updating all the links that can be viewed in this Information Notice, therefore whenever a link is not functional and/or updated, Users hereby acknowledge and accept that they must always refer to the document and/or section of the websites referred to by this link.

NOTICE OF RIGHT TO WITHDRAWAL – LEGAL GUARANTEE OF CONFORMITY AND RETURN OF DEFECTIVE OR NONCONFORMING PRODUCTS

If you are not satisfied with your purchase for any reason, you may return the products within 14 days of receiving your order.

EXTENDED RETURNS

Upon receiving your order, wait 24 hours to ensure that the order has been registered as delivered in your personal account; once it has been updated, you will be able to request a return.

 If you have already registered for our web site, you may request a return directly in your personal area. If you have not registered, request a return by clicking on the “Guest user” link below.

HOW TO REQUEST A RETURN

Follow these simple steps to return the product delivered to you:

1. Wait 24 hours after receiving the order, then log on to your account here: Login. Click on "My Orders", and then on "Request a Return ". Select the order containing the articles you wish to return or replace, specifying your request and the reason for it. 

Remember that we will only replace products delivered damaged, faulty or incorrectly: we will not accept returns for size changes. 

2. Check your e-mail; you will receive a confirmation e-mail with a product return form containing a Return Merchandise Authorisation (RMA) Code, information on how to contact the courier who will come to pick up the package, and the address of our warehouse to print out and apply to the outside of the box containing the products you wish to return.

If you choose to use our courier, the cost of the service will be subtracted from the amount refunded for the product.  

Would you like to print out your Return Form again? You can download it directly from your account, going to your "My Returns" area. Select the Return Merchandise Authorisation (RMA) Code, view the request and click on "Download Return Form (PDF). 

3. Place the products in their original packaging: products must be returned in the condition in which they were received, perfectly conserved, complete with all their parts, unused, in their original packaging, with any manuals that may have been provided and with labels and tags still attached.

Our warehouser will inspect returned articles to make sure they have been returned in perfect condition, and charge you for any decrease in the value of the goods, refunding you only the residual value of the Product.

4. Print out the return form and place it inside the box containing the products to be returned. Apply the label with the address of our warehouse to the outside of the box.  

5. Send the goods to be returned to the following address:

Triboo Digitale srl,
c/o T.W.S. Logistica s.r.l
Via Philips 12
20900  Monza ITALY.
ITALY

6. Keep the shipping receipt. 

7. When we receive the returned goods, we will refund you by the same method of payment as you used to make your purchase (credit card, prepaid card, PayPal, etc.) or by transfer of funds to your bank account.

LEGAL GUARANTEE OF CONFORMITY – RETURN OF DAMAGED, DEFECTIVE OR INCORRECT GOODS

In the event of defects or non-conformities, you will be entitled to have the Product restored to conformity, through repair or replacement, or alternative remedies in the cases expressly provided for by Legislative Decree n. 206/2005 (Consumer Code).

If you have received a damaged, non-conforming, defective or incorrect product, you can request the repair, replacement or refund of the item. Pursuant to and for the purposes of the European Directive  771/2019 / EC and the Consumer Code, the products you have purchased are covered by the legal guarantee of conformity, which covers conformity defects of the products for a maximum period of 24 (twenty-four) months from their delivery , it being understood that your action to assert the aforementioned lack of conformity will expiry in any case within the term of twenty-six months from delivery.

To request a refund, follow the instructions indicated in the previous paragraph - "Return Request" - indicating as the specific reason "Damaged, non-compliant or incorrect product" and attaching one or more images of the item in question, in which the defect is clearly visible.

Once the procedure has been completed,  you will receive a confirmation e-mail containing the return form and all the instructions to proceed with the shipment.

The authorisation to return the product will in no way constitute recognition of the non-conformities, the existence of which must be ascertained by us after the return.

We reserve the right to reimburse the defective item only after carrying out the appropriate quality checks, to verify the actual non-conformity of the returned product.
In the event that the non-conformity of the product is ascertained, we will refund you by the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or by bank transfer.

SHIPPING TIME

Free shipping in Italy for all orders from 5/12/2022 to 31/01/2023. Not valid on the purchase of accessories only.

Given the regulations applied by national authorities to try to contain the spread of Covid-19, standard delivery times may be affected.

Products purchased on www.blundstone.it are normally delivered within 5 working days of placing the order in Italy and the EU, 8 days in the rest of the world.

Delivery may be delayed in the event of holidays, as couriers do not deliver on Christmas Day, Boxing Day, New Year’s Day or on weekends

If you paid for the order with your credit card, in addition to the regular shipping time, you must allow one working day for regular administrative checks. Orders paid for by transfer of funds will be shipped upon receiving confirmation that payment has been received

DISPUTE RESOLUTION

Without prejudice to the provisions of article 14 of the General Conditions of Sale, if you want information on the possibility of joining the European ODR Platform for the alternative resolution of disputes that may arise in relation to purchases made on our site , or you intend to start a new alternative resolution procedure through the European ODR Platform, access the following link: http://ec.europa.eu/odr.

General sales conditions

General terms and conditions of sale

Date of publication on the website and entry into force 09/02/2020

1. Object

1.1. These general terms and conditions of sale (hereinafter also referred to as the "Conditions") apply to the purchase of products of the BLUNDSTONE brand (hereinafter referred to as "Product" or “Products”) from the e-commerce website www.blundstone.it (hereinafter referred to as the “Website”) by users identified as “Consumers” pursuant to article 1.2 which follows. The Website, owned by WP Lavori in Corso Srl (hereinafter referred to as “Owner”), with registered office in via dell’Arcoveggio 59/5, Bologna Italy, Italian Tax code 02370420370, VAT number 02370420370 and registration number BO006-34351 in the Business Register of Bologna, is managed by Triboo Digitale Srl - a company of the Triboo group - with registered office in Viale Sarca 336, Milan 20126, Italy, Italian Tax Code/VAT number and Business Register of Milan registration number 02912880966 (hereinafter referred to as “TRIBOO DIGITALE”).

1.2. TRIBOO DIGITALE is responsible for the sale of Products via the Website. The parties involved in the purchase of Products via the Website will be TRIBOO DIGITALE, as the seller (hereinafter referred to as the "Seller"), and the person who proceeds to purchase one or more Products for purposes not related to their business, commercial, artisan or professional activity, as the buyer (hereinafter referred to as the "Consumer"), (the Seller and Consumer will hereinafter be referred to collectively as the "Parties").

1.3. The Seller and the Consumer are aware that the Owner is not party to these Terms and Conditions, but rather is the sole owner of the rights to the Website domain name, logos and brands, related to the Products presented on the Website, as well as owner of the copyright for the graphics, relative layouts and Website content.

1.4. Any Consumer communication connected and/or related to the purchase of the Products, including any notifications, complaints, requests concerning the purchase and/or delivery of the Products, exercising the right of withdrawal, etc., must be sent to the Seller at their addresses and in the manner indicated on the Website and to the e-mail address consumercare@blundstone.it.

1.5. Each purchase is governed by the general terms and conditions of sale in the version that is published on the Website at the time the order is transmitted by the Consumer.

1.6. The Website is dedicated to retailing and, as such, is intended solely for use by the Consumer.  Those who are not Consumers are asked to not make purchases. If one or more sales are made by a subject who does not qualify under the definition of a Consumer, these Conditions will apply, notwithstanding the provisions contained therein:

a) the buyer will not be granted the right of withdrawal referred to in article 10;

b) the buyer will not be entitled to any benefit from the Product warranty indicated in article 8;

c) the buyer will not have the right to any other protections provided here in favour of the Consumer, which reflect or comply with the mandatory provisions of the law;

d) the sales contract stipulated between the Seller and the buyer will be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention of 1980.

 

1.7. By transmitting the purchase order, the Consumer accepts that confirmation of the information relating to the order and these Conditions are sent by e-mail to the address provided by the Consumer when registering with the Website or during the purchase process.

1.8. To make a purchase from the Website, the Consumer must be of legal age (18 years old) and capable of accepting responsibility for their actions, which the Consumer declares to be true.

1.9. The Consumer is solely responsible for any costs incurred for connection to the Website via the Internet, including telephone costs, according to the rates applied by the operator selected by the Consumer.


2. Product features and their availability in the various geographic areas

2.1. The Products are sold as they are described on the Website and according to the Terms and Conditions published on the Website at the time the Consumer confirms the order, excluding any other terms or conditions.

2.2. The Seller reserves the right to modify these Conditions at any time, at their discretion, without the need to provide any prior notice to users of the Website. Any changes made will enter into force from the date of publication on the Website and will apply solely to sales concluded from that date forward.

2.3. The prices, the Products for sale on the Website and/or their specifications, may be subject to change without notice. These changes only affect orders which have not been confirmed on the date the change was made. In any event, prior to sending the purchase order, pursuant to paragraph 3 below, the Consumer is asked to confirm the final sale price.

2.4 The Website can be accessed from all over the world. However, the Products available on the Website can only be purchased by users who request their delivery in one of the Countries indicated on the Website.


3. Method of purchasing the Products - Completion of each individual purchase agreement


3.1. The presentation of Products on the Website, which is not binding for the Seller, represents a simple invitation to the Consumer to formulate a proposal for a purchase agreement and is not an offer to the public.

3.2. The purchase order sent by the Consumer to the Seller through the Website has the value of a proposal for a purchase agreement and is governed by these Terms and Conditions, which form an integral part of the order itself and which the Consumer, by transmitting the order to the Seller, must accept in full and without reservation. Prior to proceeding with the purchase of Products, by sending the purchase order, the Consumer is asked to carefully read these Terms and Conditions and the information regarding the right of withdrawal, to print a copy using the print command and to save or reproduce a copy for their personal use. Furthermore, the Consumer will be requested to identify and correct any errors made when entering their personal data.

3.3. The Consumer purchase order is accepted by the Seller by sending an e-mail confirming the order itself to the Consumer, to the e-mail address they have provided at the time of registering on the Website, or transmission of the order if the Consumer is not registered on the Website. The email confirmation will contain a link to these Terms and Conditions, a summary of the order made, including detailed information of the price, shipping costs and applicable taxes, as well as the description of the characteristics of the Product ordered by the Consumer. The order placed by the Consumer, the Seller's order confirmation and the Conditions applicable to the relationship between the Parties will be electronically stored by the Seller in their computer systems. The Consumer may request a copy by sending an e-mail communication to the Seller at consumercare@blundstone.it.

3.4. Each Product purchase agreement is deemed concluded the moment the Consumer receives the order confirmation from the Seller via email.


4. Procedure to select and purchase Products


4.1. The Consumer can purchase the Products present on the Website by selecting the desired Product and adding it to the virtual basket. Once the Consumer has completed their selection, to complete the purchase of the Products in the basket the Consumer will be asked to (i) register on the Website by providing the information requested or, (ii) enter their details if the Consumer has already registered or, (iii) provide their own information to complete the order and allow the agreement to be finalised. If the information provided in the order is different from the information entered when registering on the Website, the Consumer will be required to confirm their personal information (by way of example, but not limited to: name, surname, etc.), as well as the address where the selected Products are to be delivered, the billing address and, optionally, a telephone number where the Consumer can be contacted for any notifications relative to their purchase. The Consumer will then see a summary of the order, the contents of which can be modified. Next, after having carefully read these Terms and Conditions, the Consumer must accept them by checking the box on the Website. Lastly, the Consumer will be asked to confirm their order by clicking the “Place order" button which will then be definitively sent to the Seller and the effects as indicated in paragraph 3.2. of this agreement will be implemented. The Consumer will also be asked to choose the shipping method, and the payment method, from those displayed. If the Consumer selects the immediate payment method (at time of purchase) by credit card, PayPal or instant bank transfer, they will be required to provided the relevant data via a secure connection. For accounting and administrative purposes, the Seller reserves the right to verify the general information provided by the Consumer. If payment is made by credit card, the cost of the purchase will only be charged when the order confirmation is sent by the Seller to the Consumer.

4.2. In the event that during the Product selection procedure on the Site pursuant to art. 4.1 above, the Consumer should notice that the price of one or more of the Products he/she intends to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, the Consumer is kindly requested not to proceed with the purchase order and report the technical error to the Seller's Customer Care service by e-mail to the following address mail customercare@blundstone.it


5. Delivery of the goods and acceptance


5.1. The Website will display Product availability and the relevant delivery times, however, this information is to be considered purely indicative and is not binding for the Seller.

5.2 The Seller undertakes to do everything within their powers in order to respect the delivery times indicated on the Website and, in any event, complete delivery in a maximum time of 30 (thirty) days from the date following that on which the Consumer placed the order. If the Seller is unable to fulfil the order due to Product unavailability, even temporary, the Seller will send a written communication to the Consumer and refund any sums already paid by the Consumer for payment of the Product, pursuant to the following paragraph 5.3. If the Consumer has chosen to pay by bank transfer, the delivery time will begin from the moment that the Seller receives the payment.

5.3. The shipment of Products ordered by the Consumer will take place in the manner selected by the Consumer, from those available and displayed on the Website at the time the order is made. The Consumer undertakes to promptly check, and in the shortest possible period, that the delivery includes all and ONLY the Products purchased, and to immediately inform the Seller of any fault found in the Products received or any discrepancies with the order made, in accordance with that referred to in the following paragraph 8 of these Terms and Conditions. If the Consumer fails to act as indicated, the Products will be deemed accepted. If the packaging or wrapping of the Products ordered by the Consumer arrive at their destination with obvious signs of damage, the Consumer is requested to refuse delivery from the carrier/courier, or to accept the delivery “with reservation".


6. Prices, shipping costs, taxes


6.1. The Product price is that displayed on the Website at the time the order is made by the Consumer. The prices include the standard costs of packaging, VAT (if applicable) and any indirect taxes (if applicable). Prices do not include shipping costs which are calculated prior to confirmation of the order sent by the Seller to the Consumer and which the Consumer agrees to pay the Seller in addition to the price indicated on the Website.

6.2. The Consumer must pay the total price to the Seller, as shown on both the order and in the order confirmation sent via e-mail by the Seller to the Consumer.

6.3. If the Products are to be delivered to a country other than the European Union, the total price indicated on the order and reiterated on the order confirmation, including indirect taxes (where applicable) is net of any customs duties and any other sales tax charges that the Consumer agrees to pay from this time (where applicable), in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the law of the country where the products are to be delivered. The Consumer is advised to contact the competent authorities of their country of residence or destination of the products in order to obtain information on any duties or taxes applied to the products in their country of residence or destination.

6.4. The Consumer undertakes to pay all and any further costs, charges, taxes and/or duties applied by the destination country for whatever reason to any Products ordered on the basis of these Conditions.

6.5. The Consumer declares that a lack of knowledge of the costs, charges, duties, taxes and/or duties referred to in the previous paragraphs 6.3. and 6.4. above, at the time the order is sent to the Seller, may not represent cause for termination of this contract and that none of the above costs may be charged to the Seller.


7. Payments


7.1. The payment of the price of Products purchased through the Website must be made within 10 (ten) days from the date of transmission of the Order Confirmation from the Seller to the Consumer. The Consumer expressly agrees that the Seller's performance on the Contract will commence upon the crediting of the price of the Product(s) purchased on the Seller's current account.

7.2. Payment can be issued with credit card, bank transfer or PayPal, under the conditions described below. The Seller may allow additional payment methods, indicating them in the Payments section of the Website.

7.3. Where payment is requested by credit card, the Consumer will be transferred to a secure website and their credit card details will be communicated directly to Global Collect Service BV, with registered office in Amsterdam (Netherlands), via Planetenweg 43-49, 2132 HF, Hoofddrop, registered with the Chamber of Commerce of Amsterdam with number 34140462, an operator that deals with payments via credit card on behalf of the Seller. The data transmitted will be sent securely, via the encrypted transfer of data with the SSL 128-bit system (SecureSocketLayer). This data is not accessible, even to the Seller.

7.4. If payment be issued through bank transfer in favour of the Seller, the Consumer must indicate the “Swift” and “IBAN” codes indicated in the order confirmation.

7.5. If required to do so by law, the Seller must promptly send the Consumer an email to the address provided with an electronic copy of the receipt for the purchase made if the Products are for delivery within Italy, or a hard copy of the same attached to the Products purchased in all other cases.


8. Seller's Legal Warranty Compliance, Reporting of Defective Compliance and Warranty Intervention


8.1. According to, and for the purposes of, European Directive 771/2019/ EC and Italian Legislative Decree 206/2005 (hereafter "Consumer Code"), the Seller provides a guarantee to the Consumer that the Products will be free of defects in design and material and will comply with the descriptions published on the Website for a period of 2 (two) years from the date of delivery of the Products to the Consumer. It is not possible to apply any warranty in case of use or washing of the Product that is not in conformity with the Product's own instructions and the instructions/warnings provided by the Seller and/or the Owner, or are included in the reference documentation, in leaflets, or on the labels. The Seller also guarantees that the good is of the quantity, quality, durability, functionality, compatibility and safety ordinarily present in a good of the same type. 

8.2. The  Consumer can report any defects and non-conformities by sending the by sending an email to customercare@blundstone.it or sending the appropriate form, complete in all its parts [click here to download the return form for a faulty product], indicating the fault and/or non-conformity found, as well as the relative documentation indicated on the returns form (at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the receipt).  The action aimed at asserting the defects not maliciously concealed by the Seller will expiry in any case after twenty-six months from the delivery of the Products to the Consumer. 

8.3. Upon receipt of the form and relative proof, the Seller will assess the defects and non-compliances notified by the Consumer via the Owner’s assistance service. After quality checks have been carried out to ascertain the non-compliance of the Product, the Seller will decide whether or not to authorise return of the Product/s, sending the Consumer a form with a “Returns code” to the email address provided during registration on the Website or during the purchase procedure. Authorisation to return the Product/s in no way represents recognition of defects or non-compliances, the existence of which will be ascertained after receipt of the goods by the Seller. The Product/s authorised for return by the Seller must be returned by the Consumer, together with a copy of the relative authorisation bearing the “Returns code”, within 30 (thirty) days from notification of the defect or non-compliance, to the following address: TRIBOO DIGITALE Srl., c/o T.W.S. Logistica s.r.l, Via Philips 12, 20900  Monza ITALY.

8.4. In the case of faults or non-conformities, the Consumer is entitled to Product conformity being restored by the Seller, through repair or replacement, or to alternative remedies in the cases expressly provided for by the Consumer Code.

If the Seller is required to refund the amount paid to the Consumer, this refund will, when possible, be made using the same payment method used by the Consumer for purchase of the Product or by bank transfer. It is the responsibility of the Consumer to notify the Seller of the bank details for the transfer, by sending an e-mail to customercare@blundstone.it, and to ensure that the Seller is put in a position to be able to return the amount due.


9. Liability for damage caused by defective products


9.1. As regards any damage caused by defects in the Products, the provisions of the Consumer Code apply. In its capacity of distributor of the Products through the Site, the Seller frees itself from any liability, none excluded and / or excepted, indicating, at the request of the damaged Consumer, the identity and address of the relevant manufacturer.


10. Right of withdrawal


10.1 Without prejudice to the exceptions referred to in Article 59 of the Consumer Code, the Consumer will have the right to withdraw from any contract stipulated under these Terms and Conditions, without having to provide any reason and without any penalty, within the term of 14 (fourteen) days (i) from the delivery of the product or (ii) when the last product is delivered in the case of the purchase of several products delivered separately within a single order.

10.2 To exercise the right of withdrawal, the Consumer must inform Triboo Digitale, prior to the expiry of the term referred to in paragraph 10.1 above, of the decision by accessing the "My returns" page from My Account or, if not registered on the website, by accessing the dedicated page and entering the order number and the e-mail address with which the purchase was made. Alternatively, the Consumer may send an explicit declaration to Triboo Digitale via the contact form or to the e-mail address customercare@blundstone.it, of their decision to withdraw using the attached withdrawal form [link al modulo di reso per esercizio del diritto di recesso].

10.3 Following the events as indicated in paragraph 10.2 above, the Consumer will receive an email confirming the withdrawal and the return form to be included in the package (if the product ordered has already been received) together with the instructions of how to return the product, to be sent within the following 14 days to:

Triboo Digitale srl,
c/o T.W.S. Logistica s.r.l